About Grainger Trust
We provide tenure blind affordable rented homes and affordable home ownership options, often integrated within wider Grainger PLC developments. It is our aim that Grainger Trust residents receive the same standard of service as any private renting Grainger customer, with additional support wherever required.
Our units are a mix of Affordable Rent, Discount Market Rent and Shared Ownership – all of our homes are new builds and we enforce the highest standards through our housebuilding contracts.
Our property management team are local and work with Local Authorities to house general needs and a small number of disabled households, for which we can adapt a home during the build process.
If you have a repair, please call our single repairs contractor, Axis on 0345 300 5824 (24/7 line).
If you are still within your defects period and have a defect to report during office hours (Weekdays 9.00am-5.30pm) or for any other query please call our Customer Services Team on +44 330 678 1608
Please note that Shared Owners can only use this Out of Hours service whilst still within their defects period. Misuse of this number may result in recharges.
Interested in renting a new Grainger Trust home?
As regulated tenures, there are specified routes to becoming a Grainger Trust resident.
The Grainger Trust Team
The team has permanent offices in London and Aldershot, also working regularly from the Berewood Community Offices in Waterlooville.
Repairs & Defects
Grainger Trust is committed to providing safe and secure homes in good repair. All of our homes are post-2013 construction and so meet all modern building regulations and often exceed them. We will do the best value option for repair rather than the cheapest but the process for defects (in new builds) and repairs does differ.
Housing Options
We are aware that residents’ household requirements may change whilst renting with us and we work to accommodate these changes where we can. We want our proven tenants to want to stay with us and be able to.
Shared Ownership
Our Shared Owners are able to ‘resell’ their share if they need to move and also ‘staircase’ if they are able to afford to buy further shares in the property.
Tenant Involvement & Complaints
Grainger Trust is committed to ensuring that customers feel their voices are heard and that change happens when you share views with us.
POLICIES, ANNUAL REPORTS AND ACCOUNTS
Grainger Trust publishes its policies, annual reports and financial results so that customers are able to access, scrutinise and provide feedback on them.
GOVERNANCE AND VALUES
Grainger Trust is driven by core Values and capable Governance. Our driving purpose is ‘Enriching lives through providing high quality yet affordable housing’.
HEALTH & SAFETY
Grainger Trust is committed to the pursuit of perfection in our health and safety compliance. We use a highly developed contractor onboarding process and tailormade IT solutions to make this achievable.